Shipping and returns

2. Free tracked Delivery: We offer free tracked day delivery for all purchases within the UK. You should receive your product within 2-3 days.

3. Shipping Times: Orders will be delivered within 1-2 business days from the date of shipment, subject to courier availability and delivery location.

4. Tracking: Tracking information will be provided for all orders once they have been shipped. Customers can use this information to monitor the delivery progress of their orders.

1. Returns Eligibility: Customers have the right to return any non-faulty product within 14 days of receiving the order, in accordance with UK law.

2. Initiating Returns: To initiate a return, customers must contact our customer service team within 14 days of receiving the order. We will provide instructions on how to return the item.

3. Condition of Items: Returned items must be unused, in their original packaging, and in the same condition as when they were received.

4. Return Shipping Cost: Customers are responsible for the cost of return shipping unless the item is wrong or damaged. If the return is due to an error on our part, we will provide a prepaid return label.

5. Refunds: Refunds for returned items will be processed within 14 days of us receiving the returned products. Refunds will be issued using the same payment method used for the original purchase.

6. Exchanges: We currently do not offer direct exchanges. Customers can return an item for a refund and place a new order for the desired item.

7. Faulty or Damaged Items: If a product is found to be faulty or damaged, customers must inform us within 30 days of receiving the item. We will provide instructions for returning the item, and a replacement or refund will be offered based on the situation.

For any questions or concerns related to shipping and returns, please contact our customer service team using our contact us page or by email on themothsemporium@gmail.com.

This policy is in accordance with UK consumer protection laws and regulations. Please review our full Terms and Conditions and Privacy Policy for additional information.